Website: brainyboilers.com Operator: Carpe Lab LTD Last updated: 3 March 2026
1. Overview
Brainy Boilers uses artificial intelligence (AI) to power the quoting and boiler recommendation experience on this site. This page explains how our AI works, what it can and cannot do, and how your interactions with it are handled.
This site is operated by Carpe Lab LTD (company number 16941453, registered office: 124 City Road, London, England, EC1V 2NX).
2. How we use AI
When you use our online quote journey, you interact with AI assistants rather than human advisors. These assistants are used to:
- Collect information about your property and heating requirements
- Recommend suitable boiler options based on the details you provide
- Generate a quote for your boiler installation
- Answer questions about the quoting process, boiler options, and next steps
Our AI assistants are designed to guide you through the quote process in a conversational way, via text chat or voice call.
3. What AI is not
Our AI assistants are automated systems. They are not qualified heating engineers, surveyors, financial advisors, or tradespeople. You should be aware that:
Quotes are estimates, not guarantees. AI-generated quotes are based solely on the information you provide during the conversation. They are indicative and may change following a physical survey or further assessment by our installation partner.
Recommendations are not professional advice. Boiler recommendations are generated algorithmically based on your inputs. They do not replace a professional survey or assessment of your property's specific requirements.
AI can make mistakes. While we work to make our AI assistants as accurate and helpful as possible, they may occasionally provide incorrect, incomplete, or misleading information. You should not rely solely on AI-generated content when making purchasing decisions.
AI does not provide financial advice. Where finance options are mentioned, these are provided for information only. Our AI assistants do not advise on or arrange finance. All finance is arranged by our installation partner, Ewan McLean LTD, in their capacity as an FCA-authorised credit broker.
4. How your interactions are recorded and used
All interactions with our AI assistants are recorded and stored. This includes:
- Text chat transcripts — the full content of your written conversations
- Voice recordings — audio recordings of conversations conducted via our voice assistant
We use this data to:
- Provide the quote service and generate your recommendation
- Monitor the quality and accuracy of our AI assistants
- Improve our AI systems over time
- Investigate issues or complaints
Your interaction data is processed by Carpe Lab LTD as data controller. It may be shared with third-party AI service providers (as data processors) for the purpose of generating responses. Your conversations are not used to train third-party AI models.
For full details on how we handle your data, including retention periods and your rights, see our Privacy Policy.
5. Accuracy of information you provide
Our AI assistants can only work with the information you give them. If you provide inaccurate or incomplete details about your property, heating requirements, or personal circumstances, the resulting quote and recommendation may not reflect your actual needs.
You are responsible for reviewing your quote and the details it is based on before proceeding with a purchase.
6. No guarantee of availability
Our AI assistants are provided on an "as is" basis. We do not guarantee that they will be available at all times, or that they will function without interruption or error. If our AI service is temporarily unavailable, you can contact us at legal@carpe-lab.com.
7. Changes to this policy
We may update this policy as our AI systems develop. Any changes will be posted on this page with an updated "Last updated" date.
8. Contact us
If you have questions about how we use AI on this site:
Carpe Lab LTD 124 City Road, London, England, EC1V 2NX Email: legal@carpe-lab.com